ill! Headquarters encourages you to inspect your items within 14 days from date of purchase for manufacturing defects in which an exchange for the same product may be facilitated. If no such exchange can be made due to lack of product availability, then store credit may be offered as resolve which is at the store's discretion. We will accept returns, exchanges or refunds if the items are sealed, unopened, unused and if the original packaging is in its exact original condition, within 30 days of purchase.
All sales are final for unregulated devices unless there is a manufactured defect in which ill! will replace after inspection.
Under no circumstances will E-Liquid, coils, wire, cotton, drip tips or batteries be accepted for exchange or store credit.
Our 14 day in store exchange program does not cover items that have accidental or physical damage such as over-tightening atomizers, water or other physical damage, exposure to the elements, unauthorized modifications, not properly following instructions outlined in your manual whether located in the box or on the manufacturer's website etc.
If you would like to return your eligible item for a return, exchange or replacement please fill out our Contact Form and allow us 1-3 business days to respond accordingly. Any items returned unauthorized will not be refunded and will be shipped back at the owner's expense.